Returns and Refund Policy
At Da Vinci Stone Craft, we are committed to providing you with high-quality products and exceptional customer service. As part of our dedication to your satisfaction, we have outlined our returns and refund policy below. Please read this policy carefully before making a purchase. By shopping with us, you agree to adhere to the terms and conditions outlined in this policy.
1. Returns
We understand that circumstances may arise where you need to return a product. While we generally maintain a “all sales are final” policy, we are committed to ensuring your satisfaction and will consider returns in the following cases:
- Damaged or Defective Products: If you receive a product that is damaged or defective due to reasons beyond your control, we will gladly accept returns and offer you a replacement or a refund. Please contact our customer service team within a week of receiving the product, along with photographic evidence of the damage or defect.
2. Refunds
Our company policy is that all sales are final. However, in cases where we are explicitly at fault, we will issue a refund as follows:
- Product Not as Described: If the product you receive is significantly different or damaged from the description on our website, you may be eligible for a refund. Please contact our customer service team within 7 days of receiving the product, and provide detailed information about the discrepancies.
3. Exclusions
Please note that the following situations are not eligible for returns or refunds:
- Buyer’s remorse or change of mind.
- Products damaged due to customer mishandling or misuse.
- Custom or personalized orders.
- Products damaged during installation
4. How to Initiate a Return or Refund
To initiate a return or request a refund, please contact our customer service team at 416-781-4417. Our team will guide you through the process and provide instructions on returning the product if applicable.
5. Processing Time
Once we receive your return request and verify the eligibility of the return or refund, we will process your request within 5-7 business days. Refunds will be issued using the original payment method.
6. Contact Us
If you have any questions or concerns regarding our returns and refund policy, please don’t hesitate to contact us at social@parsienadesign.com. Our dedicated customer service team is here to assist you and ensure your shopping experience with Da Vinci Stone Craft is a positive one.